Van Driver Duties

• Being part of the team creating a friendly and pleasant environment when delivering to the customers of Wright’s Home Hardware at all times.
• Taking instruction from the Shop Manager and Assistant Shop Manager regarding deliveries or collections which have to be done.
• A delivery driver timesheet must be completed on a weekly basis.
• Prior to loading the vehicle do a visual check of the tyres and windscreen to ensure fit for driving.
• Plan the most efficient route you will be taking to do your deliveries.
• Ensure that the goods being delivered ties up with the paperwork.
• Load the vehicle safely and securely in accordance to your route.
• Offload the goods to where the customer has requested, making sure that you close all doors and gates’ leaving the premises as it was found.
• You are responsible for all the paperwork which has been issued by the shop.
• There are 2 types of deliveries, pre-paid or cash on delivery, you are responsible to ensure that the goods you are delivering have been paid for; this will be clearly marked on the delivery slip.
• Money received for cash on delivery orders must be returned to the Shop Manager or Assistant Shop Manager.
• Escalate all customer feedback or complaints to the Shop Manager or Assistant Shop Manager.
• All intercompany transfers must be treated as a priority as customers are waiting for these goods.
• All paperwork must be returned to the shop in a clean dry state.
• The oil and water levels must be checked once per week.
• The van must be cleaned and brushed out once per week.
• At no time must the van be left unattended with the engine running or the keys inside.
• You must drive safely and within statutory speed limits at all times.
• Dash camera must be used at all times when the van is moving
• Dash camera must be put in the glove box when the van is parked up out of use.
• All accidents or damage to the vehicle must be reported the Shop Manager or Assistant Shop Manager in the first instance.
• Company vehicles MUST only be used for company business.
• Some company vehicles are fitted with vehicle trackers.
• Company vehicles MUST only be driven by authorised employees.
• Company fuel card must only be used for company vehicles and all receipts to be submitted to the Shop Manager or Assistant Shop Manager.
• Carry out any other duties as required from time to time by the Shop Manager or Assistant Shop Manager.

Sales Assistant Duties 

• Maintain outstanding housekeeping levels within the shop
• Carry out all duties relating to Health & Safety matters in accordance with the company’s Health & Safety Policy Document [in liaison with HR Services Scotland?]
• Carry out all duties relating to Fire Safety matters in accordance with the company’s Fire Action Plan
• Being part of the team creating a friendly, pleasant and welcoming environment for customers instore
• Serving customers in a pleasant and courteous manner ensuring their wellbeing
• Ensure stock items are filled up daily, keep shelving tidy and assisting with product display
• Correctly price and code merchandise according to company guidelines ensuring price tickets are well displayed ensuring missing tickets are replaced
• Deal with incoming telephone calls from customers and colleagues using the company salutation
• When taking breaks ensure that a member of staff is in the sales area
• Escalate all shop complaints / faulty products to the Shop Manager or Assistant Shop Manager
• Work as a team to maintain a high level of cleanliness and order in the full shop in accordance with Health and Safety Regulations and Guidance
• Work as part of a team to maintain the correct stock levels on your shop stock control system; this involves daily checks of empty spaces, seasonal stock checks and a full annual stock check
• Maintain reserve stock in the storeroom ensuring that it is easily identifiable, rotated and in a tidy organised manner
• Notifying the Shop Manager when stock levels are low or if particular products are selling very quickly
• Checking in deliveries accurately from Home Hardware (Scotland) Ltd and other suppliers as well as putting away stock
• Assist customers on range, variety and suitability ensuring the purchase meets their requirement
• Ensure that all purchases are charged at the correct price and paid for by customers and staff members
• Be responsible for operating the cash register, handling cash, credit / debit cards and customer credit accounts issuing receipts with accuracy ensuring the security of the cash register at all times
• Deal with exchanges and refunds in line with company policy
• Assisting the customer with special product orders and processing these to Home Hardware (Scotland) Ltd or through other direct suppliers