Position title
Senior Sales Assistant - Helensburgh (Garden Centre) - Avg 40 Hours
Description
At Wright’s Home Hardware we pride ourselves on the outstanding level of customer service we provide to our customers in a friendly and relaxed atmosphere. As a Senior Sales Assistant your role is to assist the customer and promote sales in accordance with company policy.
Responsibilities
- Being part of the Management Team creating a friendly, pleasant and welcoming environment in your shop at all times.
- Opening the shop for the staff when required to be ready to serve our first customer for 9am.
- Accurate management of shop monies including cashing up sheet, balancing and banking.
- Closing the shop at the end of the day when required ensuring full shop security at all times.
- Serving customers in a pleasant and courteous manner ensuring their wellbeing.
- Assist customers on range, variety and suitability ensuring the purchase meets their requirement.
- Help promote additional sales by recommending useful products connected to the product that the customer is enquiring about or purchasing by referring to the Company’s related products list.
- Help to promote the company website as an online brochure for shop customers to use.
- Promote the company’s delivery service to shop customers.
- Ensure stock items are filled up daily, keep shelving tidy and assisting with product display.
- Correctly price and code merchandise according to company guidelines ensuring price tickets are well displayed and ensuring missing tickets are replaced.
- Ensuring that all purchases are charged at the correct price and paid for by customers.
- Responsible for operating the cash register, handling cash, credit / debit cards and customer credit accounts issuing receipts with accuracy ensuring the security of the cash register at all times.
- Deal with exchanges and refunds in line with company policy.
- Assisting the customer with special product orders and processing these to Home Hardware (Scotland) Ltd or through other direct suppliers.
- Deal with incoming telephone calls from customers and colleagues using the company salutation.
- When taking breaks ensure that a member of staff is in the sales area.
- Escalate all shop complaints / faulty products to the Shop Manager or Assistant Shop Manager.
- Work as a team to maintain a high level of cleanliness and order in the full shop in accordance with Health and Safety Regulations and Guidance.
- Work as part of a team to maintain the correct stock levels on your shop stock control system; this involves daily checks of empty spaces, seasonal stock checks and a full annual stock check.
- Maintain reserve stock in the storeroom ensuring that it is easily identifiable, rotated and in a tidy organised manner.
- Notifying the Shop Manager when stock levels are low or if particular products are selling very quickly.
- Checking in deliveries accurately from Home Hardware (Scotland) Ltd and other suppliers as well as putting away stock.
- Carry out any other duties as required from time to time by the Shop Manager.
Skills Required
- Excellent customer service skills.
- Organisational skills and the ability to multitask.
- Good time keeping.
- High level of personal hygiene.
- Comply at all times with the company dress code.
- Flexible in the hours you are able to work.
- Good communication skills.
- Comply at all times with the company Health & Safety policy.
- This position includes heavy lifting (25kg)
Hiring organization
Job Location
15-29 East Clyde Street, Helensburgh, G84 7NY
Employment Type
Full-time
Working Hours
Average 40 Hours over a 3 week rota
Week 1 - 41 HoursMonday: 8.45am-5.45pm
Tuesday: 8.45am-5.45pm
Thursday: 8.45am-5.45pm
Friday: 8.45am-5.45pm
Saturday: 8.45am - 5.30pm
Wednesday, Sunday: OFF
Week 2 - 47 HoursMonday: 8.45am-5.45pm
Tuesday: 8.45am-5.45pm
Thursday: 8.45am-5.45pm
Friday: 8.45am-5.45pm
Saturday: 8.30am-5.30pm
Sunday: 10am-5pm
Wednesday: OFF
Week 3 - 33 HoursMonday: 8.45am-5.45pm
Tuesday: 8.45am-5.45pm
Thursday: 8.45am-5.45pm
Friday: 8.45am-5.45pm
Wednesday, Saturday & Sunday: OFF
1 hour lunches everyday
Week 1 - 41 Hours
Week 2 - 47 Hours
Week 3 - 33 Hours
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Date posted
31 October 2023
