Position title
Website Operative - 40 Hours
Description
At Home Hardware (Scotland) Ltd we pride ourselves on the outstanding level of customer service we provide to our customers in a friendly and relaxed atmosphere. As the Website Operative your role is to package products to a high standard clearly label ready for dispatch on a daily basis.
Responsibilities
- Being part of the team creating a friendly, pleasant, and welcoming environment in Wright’s Home Hardware at all times.
- Daily processing of all orders to Home Hardware Scotland Ltd for picking from the warehouse.
- Collecting and electronically processing invoices from Home Hardware Scotland Ltd.
- Correcting stock from electronic invoices not received.
- The creation and daily update of an electronic cashbook for Amazon.
- The creation and daily update of an electronic cashbook for Home Hardware Direct.
- Running daily X and Z readings ensuring all orders have been processed and match orders being dispatched and filing reports.
- Process order delivery notes and dispatch labels.
- Dispatching the goods (electronically) via Home Hardware Direct website and the Amazon Webstore.
- Making sure that all products are well packaged and properly labelled for dispatch in advance of collection by the courier.
- Ensuring that all purchases are charged at the correct price and paid for by customers.
- Deal with incoming telephone calls and emails from customers and colleagues using the company salutation.
- Escalate all complaints / faulty products to the Website & IT Manager.
- Documenting and collating excess stock into a cage for Wright’s Hardware Ltd, passing the documentation to the Website & IT Manager.
- Documenting and collating faulty goods returned to the Website into a cage for Home Hardware (Scotland) Ltd, passing the documentation to the Website & IT Manager.
- Work as a team to maintain a high level of cleanliness and order in the website office area in accordance with Health and Safety Regulations and Guidance.
- Carry out any other duties as required from time to time by the Website & IT Manager.
Skills Required
- Excellent customer service skills.
- Proficient in Word and other computer packages.
- Excellent attention to detail.
- Able to organise workload efficiently and calmly.
- Good time keeping.
- High level of personal hygiene.
- Comply at all times with the company dress code.
- Flexible in the hours you are able to work.
- Good communication skills.
- Comply at all times with the company Health & Safety policy.
- Able to meet set KPIs and undertake annual performance reviews.
- A positive and pro-active attitude at all times.
Hiring organization
Job Location
26a Dalry Road, Ardrossan, North Ayrshire, KA22 7GQ
Employment Type
Full-time
Working Hours
40 Hours Per Week
Mon - Thurs: 8am - 5pm
Friday: 8am - 2pm
Mon - Thurs: 8am - 5pm
Friday: 8am - 2pm
Date posted
24 February 2022
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