Position title
Sales Assistant / Customer Delivery Driver - Forres 37 Hours
Description

At Wright’s Home Hardware we pride ourselves on the outstanding level of customer service we provide to our customers in a friendly and relaxed atmosphere. As a Sales Assistant your role is to assist the customer and promote sales in accordance with company policy. As a Delivery Driver your role is to deliver customer orders to the delivery address which has been given at the time of the sale.

MUST BE AGED 25+ AND HOLD A DRIVING LICENCE FOR 12 MONTHS FOR INSURANCE PURPOSES

MUST BE ABLE TO DRIVE, HEAVY LIFT AND GO OUT AND DELIVER IN SHOP VAN

Sales Assistant Duties
  • Being part of the team creating a friendly, pleasant and welcoming environment in Wright’s Home Hardware at all times.
  • Serving customers in a pleasant and courteous manner ensuring their wellbeing.
  • Assist customers on range, variety and suitability ensuring the purchase meets their requirement.
  • Help promote additional sales by recommending useful products connected to the product that the customer is enquiring about or purchasing by referring to the Company’s related products list.
  • Help to promote the company website as an online brochure for shop customers to use.
  • Promote the company’s delivery service to shop customers.
  • Ensure stock items are filled up daily, keep shelving tidy and assisting with product display.
  • Correctly price and code merchandise according to company guidelines ensuring price tickets are well displayed ensuring missing tickets are replaced.
  • Ensuring that all purchases are charged at the correct price and paid for by customers.
  • Responsible for operating the cash register, handling cash, credit / debit cards and customer credit accounts issuing receipts with accuracy ensuring the security of the cash register at all times.
  • Deal with exchanges and refunds in line with company policy.
  • Assisting the customer with special product orders and processing these to Home Hardware (Scotland) Ltd or through other direct suppliers.
  • Deal with incoming telephone calls from customers and colleagues using the company salutation.
  • When taking breaks ensure that a member of staff is in the sales area.
  • Escalate all shop complaints / faulty products to the Shop Manager or Assistant Shop Manager.
  • Work as a team to maintain a high level of cleanliness and order in the full shop in accordance with Health and Safety Regulations and Guidance.
  • Work as part of a team to maintain the correct stock levels on your shop stock control system; this involves daily checks of empty spaces, seasonal stock checks and a full annual stock check.
  • Maintain reserve stock in the storeroom ensuring that it is easily identifiable, rotated and in a tidy organised manner.
  • Notifying the Shop Manager when stock levels are low or if particular products are selling very quickly.
  • Checking in deliveries accurately from Home Hardware (Scotland) Ltd and other suppliers as well as putting away stock.
Delivery Driver Duties
  • Being part of the team creating a friendly and pleasant environment when delivering to the customers of Wright’s Home Hardware at all times.
  • Taking instruction from the Shop Manager and Assistant Shop Manager regarding deliveries or collections which have to be done.
  • A delivery driver timesheet must be completed on a weekly basis.
  • Prior to loading the vehicle do a visual check of the tyres and windscreen to ensure fit for driving.
  • Plan the most efficient route you will be taking to do your deliveries.
  • Ensure that the goods being delivered ties up with the paperwork.
  • Load the vehicle safely and securely in accordance to your route.
  • Offload the goods to where the customer has requested, making sure that you close all doors and gates’ leaving the premises as it was found.
  • You are responsible for all the paperwork which has been issued by the shop.
  • There are 2 types of deliveries, pre-paid or cash on delivery, you are responsible to ensure that the goods you are delivering have been paid for; this will be clearly marked on the delivery slip.
  • Money received for cash on delivery orders must be returned to the Shop Manager or Assistant Shop Manager.
  • Escalate all customer feedback or complaints to the Shop Manager or Assistant Shop Manager.
  • All intercompany transfers must be treated as a priority as customers are waiting for these goods.
  • All paperwork must be returned to the shop in a clean dry state.
  • The oil and water levels must be checked once per week.
  • The van must be cleaned and brushed out once per week.
  • At no time must the van be left unattended with the engine running or the keys inside.
  • You must drive safely and within statutory speed limits at all times.
  • Dash camera must be used at all times when the van is moving
  • Dash camera must be put in the glove box when the van is parked up out of use.
  • All accidents or damage to the vehicle must be reported the Shop Manager or Assistant Shop Manager in the first instance.
  • Company vehicles MUST only be used for company business.
  • Some company vehicles are fitted with vehicle trackers.
  • Company vehicles MUST only be driven by authorised employees.
  • Company fuel card must only be used for company vehicles and all receipts by be submitted to the Shop Manager or Assistant Shop Manager.
  • Carry out any other duties as required from time to time by the Shop Manager or Assistant Shop Manager.
Skills Required
  • This position involves constant heavy lifting (25kg)
  • Excellent customer service skills.
  • Organisational skills and the ability to multitask.
  • Good time keeping.
  • High level of personal hygiene.
  • Comply at all times with the company dress code.
  • Flexible in the hours you are able to work.
  • Good communication skills.
  • Comply at all times with the company Health & Safety policy.
  • MUST BE ABLE TO DRIVE, HEAVY LIFT AND GO OUT AND DELIVER IN SHOP VAN
Job Location
107-111 High Street, Forres, IV36 1AA
Employment Type
Full-time
Working Hours
37 Hours Per Week
  • Mon: 9am - 5:30pm
  • Thurs: 9am - 5:30pm
  • Fri: 9am - 5:30pm
  • Sat: 9am - 5:30pm
  • Sun: 10am - 3pm
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Date posted
3 February 2022
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Position: Sales Assistant / Customer Delivery Driver - Forres 37 Hours

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