Position title
Administration Assistant - Ardrossan 40 Hours

At Home Hardware Scotland Ltd we pride ourselves in the outstanding level of customer service we provide to our customers and suppliers in a friendly and relaxed atmosphere.

As an Administration Assistant your role is to fit in and work as part of an already experienced administration team ensuring all deadlines are met and tasks completed. You will be at the centre of a vibrant buying and selling organisation supporting our customers throughout Scotland and the North of England as well as supporting our team of experienced buyers as they source products from the UK, Europe, and the Far East.


  • Creating a friendly, pleasant, and welcoming environment in Home Hardware Scotland Ltd at all times.
  • Process orders daily from members.
  • Part of the team managing the stock control system.
  • Processing the picking of orders to the Warehouse Team.
  • Raise sales ledger invoices to members
  • First point of contact with issues regarding sales invoices from the members.
  • First point of contact with issues regarding stock control from the Warehouse Team.
  • Ordering of general office stationery.
  • Send electronic updates to our customers.
  • Deal with requests from members for copy invoices/credits etc.
  • Deal with members’ direct and pool order invoices.
  • Assist with credit and charges, faulty, non-faulty, shortages and extras.
  • Internal account invoicing etc (Cash Handling)
  • Export and send invoices.
  • Print tickets for shops’ sales.
  • Support the team in answering telephone
  • Email members’ meeting agenda sheets.
  • Assist in chasing up orders from suppliers.
  • Cover for any office staff in the team when off on holiday or sick.
  • Year-end job reporting
  • Assist in the management of the rolling stocktake in the warehouse.
  • Deal with incoming telephone calls and emails from customers and suppliers using the company salutation in a pleasant and courteous manner.
  • Email Monthly Statements.
  • Sending financial information to the Financial Director as instructed.
  • Update sales spreadsheet monthly
  • Report any issues with our Back Office ERP system to IT support.
  • Collate information for members pool orders.
  • Carry out any other duties as required from time to time by the General Manager, Managing Director or Board of Directors.
  • General office duties.
  • Work well as part of a team.
  • Excellent customer service skills.
  • Keen eye for detail.
  • Good time keeping.
  • High level of personal hygiene.
  • Comply at all times with the company dress code.
  • Flexible in the hours you are able to work.
  • Good communication skills.
  • A working experience of Microsoft Office packages including Excel, Word, Outlook, and Teams.


Employment Type
Job Location
26a Dalry Road, Ardrossan, North Ayrshire, KA22 7GQ
Working Hours
Working 40 Hours Per Week
  • Mon-Thurs 8am to 5pm
  • Friday 8am to 2pm
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Position: Administration Assistant - Ardrossan 40 Hours

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