Position title
Senior Sales Assistant - Forres

At Wright’s Home Hardware we pride ourselves on the outstanding level of customer service we provide to our customers in a friendly and relaxed atmosphere. As a Senior Sales Assistant your role is to assist the customer and promote sales in accordance with company policy.

  • Being part of the Management Team creating a friendly, pleasant and welcoming environment in your shop at all times.
  • Opening the shop for the staff when required to be ready to serve our first customer for 9am.
  • Accurate management of shop monies including cashing up sheet, balancing and banking.
  • Closing the shop at the end of the day when required ensuring full shop security at all times.
  • Serving customers in a pleasant and courteous manner ensuring their wellbeing.
  • Assist customers on range, variety and suitability ensuring the purchase meets their requirement.
  • Help promote additional sales by recommending useful products connected to the product that the customer is enquiring about or purchasing by referring to the Company’s related products list.
  • Help to promote the company website as an online brochure for shop customers to use.
  • Promote the company’s delivery service to shop customers.
  • Ensure stock items are filled up daily, keep shelving tidy and assisting with product display.
  • Correctly price and code merchandise according to company guidelines ensuring price tickets are well displayed and ensuring missing tickets are replaced.
  • Ensuring that all purchases are charged at the correct price and paid for by customers.
  • Responsible for operating the cash register, handling cash, credit / debit cards and customer credit accounts issuing receipts with accuracy ensuring the security of the cash register at all times.
  • Deal with exchanges and refunds in line with company policy.
  • Assisting the customer with special product orders and processing these to Home Hardware (Scotland) Ltd or through other direct suppliers.
  • Deal with incoming telephone calls from customers and colleagues using the company salutation.
  • When taking breaks ensure that a member of staff is in the sales area.
  • Escalate all shop complaints / faulty products to the Shop Manager or Assistant Shop Manager.
  • Work as a team to maintain a high level of cleanliness and order in the full shop in accordance with Health and Safety Regulations and Guidance.
  • Work as part of a team to maintain the correct stock levels on your shop stock control system; this involves daily checks of empty spaces, seasonal stock checks and a full annual stock check.
  • Maintain reserve stock in the storeroom ensuring that it is easily identifiable, rotated and in a tidy organised manner.
  • Notifying the Shop Manager when stock levels are low or if particular products are selling very quickly.
  • Checking in deliveries accurately from Home Hardware (Scotland) Ltd and other suppliers as well as putting away stock.
  • Carry out any other duties as required from time to time by the Shop Manager.
Skills Required
  • Excellent customer service skills.
  • Organisational skills and the ability to multitask.
  • Good time keeping.
  • High level of personal hygiene.
  • Comply at all times with the company dress code.
  • Flexible in the hours you are able to work.
  • Good communication skills.
  • Comply at all times with the company Health & Safety policy.
  • This position includes heavy lifting (25kg)
Job Location
107-111 High Street, Forres, IV36 1AA
Working Hours
Average 40 Hours Per Week (over a 3 week rota)
Week 1 - 41 Hours
  • Mon: 9am to 6pm
  • Tues: 9am to 6pm
  • Wed: Off
  • Thurs: 9am to 6pm
  • Fri: 9am to 6pm
  • Sat: 9am to 6pm
  • Sun: Off
Week 2 - 46 Hours
  • Mon: 9am to 6pm
  • Tues: 9am to 6pm
  • Wed: Off
  • Thurs: 9am to 6pm
  • Fri: 9am to 6pm
  • Sat: 9am to 6pm
  • Sun: 10am to 3:30pm
Week 3 - 33 Hours
  • Mon: 9am to 6pm
  • Tues: 9am to 6pm
  • Wed: Off
  • Thurs: 9am to 6pm
  • Fri: 9am to 6pm
  • Sat: Off
  • Sun: Off
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Date posted
15th November 2021
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Position: Senior Sales Assistant - Forres

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