Position title
Sales Assistant / Customer Delivery Driver - 22 Hours
Description
At Wright’s Home Hardware we pride ourselves on the outstanding level of customer service we provide to our customers in a friendly and relaxed atmosphere. As a Sales Assistant your role is to assist the customer and promote sales in accordance with company policy. As a Delivery Driver your role is to deliver customer orders to the delivery address which has been given at the time of the sale.
Sales Assistant Duties
- Being part of the team creating a friendly, pleasant and welcoming environment in Wright’s Home Hardware at all times.
- Serving customers in a pleasant and courteous manner ensuring their wellbeing.
- Assist customers on range, variety and suitability ensuring the purchase meets their requirement.
- Help promote additional sales by recommending useful products connected to the product that the customer is enquiring about or purchasing by referring to the Company’s related products list.
- Help to promote the company website as an online brochure for shop customers to use.
- Promote the company’s delivery service to shop customers.
- Ensure stock items are filled up daily, keep shelving tidy and assisting with product display.
- Correctly price and code merchandise according to company guidelines ensuring price tickets are well displayed ensuring missing tickets are replaced.
- Ensuring that all purchases are charged at the correct price and paid for by customers.
- Responsible for operating the cash register, handling cash, credit / debit cards and customer credit accounts issuing receipts with accuracy ensuring the security of the cash register at all times.
- Deal with exchanges and refunds in line with company policy.
- Assisting the customer with special product orders and processing these to Home Hardware (Scotland) Ltd or through other direct suppliers.
- Deal with incoming telephone calls from customers and colleagues using the company salutation.
- When taking breaks ensure that a member of staff is in the sales area.
- Escalate all shop complaints / faulty products to the Shop Manager or Assistant Shop Manager.
- Work as a team to maintain a high level of cleanliness and order in the full shop in accordance with Health and Safety Regulations and Guidance.
- Work as part of a team to maintain the correct stock levels on your shop stock control system; this involves daily checks of empty spaces, seasonal stock checks and a full annual stock check.
- Maintain reserve stock in the storeroom ensuring that it is easily identifiable, rotated and in a tidy organised manner.
- Notifying the Shop Manager when stock levels are low or if particular products are selling very quickly.
- Checking in deliveries accurately from Home Hardware (Scotland) Ltd and other suppliers as well as putting away stock.
Delivery Driver Duties
- Being part of the team creating a friendly and pleasant environment when delivering to the customers of Wright’s Home Hardware at all times.
- Taking instruction from the Shop Manager and Assistant Shop Manager regarding deliveries or collections which have to be done.
- A delivery driver timesheet must be completed on a weekly basis.
- Prior to loading the vehicle do a visual check of the tyres and windscreen to ensure fit for driving.
- Plan the most efficient route you will be taking to do your deliveries.
- Ensure that the goods being delivered ties up with the paperwork.
- Load the vehicle safely and securely in accordance to your route.
- Offload the goods to where the customer has requested, making sure that you close all doors and gates’ leaving the premises as it was found.
- You are responsible for all the paperwork which has been issued by the shop.
- There are 2 types of deliveries, pre-paid or cash on delivery, you are responsible to ensure that the goods you are delivering have been paid for; this will be clearly marked on the delivery slip.
- Money received for cash on delivery orders must be returned to the Shop Manager or Assistant Shop Manager.
- Escalate all customer feedback or complaints to the Shop Manager or Assistant Shop Manager.
- All intercompany transfers must be treated as a priority as customers are waiting for these goods.
- All paperwork must be returned to the shop in a clean dry state.
- The oil and water levels must be checked once per week.
- The van must be cleaned and brushed out once per week.
- At no time must the van be left unattended with the engine running or the keys inside.
- You must drive safely and within statutory speed limits at all times.
- Dash camera must be used at all times when the van is moving
- Dash camera must be put in the glove box when the van is parked up out of use.
- All accidents or damage to the vehicle must be reported the Shop Manager or Assistant Shop Manager in the first instance.
- Company vehicles MUST only be used for company business.
- Some company vehicles are fitted with vehicle trackers.
- Company vehicles MUST only be driven by authorised employees.
- Company fuel card must only be used for company vehicles and all receipts by be submitted to the Shop Manager or Assistant Shop Manager.
- Carry out any other duties as required from time to time by the Shop Manager or Assistant Shop Manager.
Skills Required
- Excellent customer service skills.
- Organisational skills and the ability to multitask.
- Good time keeping.
- High level of personal hygiene.
- Comply at all times with the company dress code.
- Flexible in the hours you are able to work.
- Good communication skills.
- Comply at all times with the company Health & Safety policy.
- This position includes heavy lifting (25kg)
Hiring organization
Job Location
109 Main Street, Largs, KA30 8JJ
Working Hours
22 Hours Per Week (Flexibility for holiday cover is required)
- Thurs & Fri: 10am - 4:30pm
- Sat: 10am - 3:00pm
- Sun: 11am - 4:00pm
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Date posted
29th March 2021
