Position title

Sales Assistant 16 Hours

Description

At Wright’s Home Hardware we pride ourselves on the outstanding level of customer service we provide to our customers in a friendly and relaxed atmosphere. As a Sales Assistant your role is to assist the customer and promote sales in accordance with company policy.

Responsibilities

Being part of the team creating a friendly, pleasant and welcoming environment in Wright’s Home Hardware at all times.
Serving customers in a pleasant and courteous manner ensuring their wellbeing.
Assist customers on range, variety and suitability ensuring the purchase meets their requirement.
Help promote additional sales by recommending useful products connected to the product that the customer is enquiring about or purchasing by referring to the Company’s related products list.
Help to promote the company website as an online brochure for shop customers to use.
Promote the company’s delivery service to shop customers.
Ensure stock items are filled up daily, keep shelving tidy and assisting with product display.
Correctly price and code merchandise according to company guidelines ensuring price tickets are well displayed ensuring missing tickets are replaced.
Ensuring that all purchases are charged at the correct price and paid for by customers.
Responsible for operating the cash register, handling cash, credit / debit cards and customer credit accounts issuing receipts with accuracy ensuring the security of the cash register at all times.
Deal with exchanges and refunds in line with company policy.
Assisting the customer with special product orders and processing these to Home Hardware (Scotland) Ltd or through other direct suppliers.
Deal with incoming telephone calls from customers and colleagues using the company salutation.
When taking breaks ensure that a member of staff is in the sales area.
Escalate all shop complaints / faulty products to the Shop Manager or Assistant Shop Manager.
Work as a team to maintain a high level of cleanliness and order in the full shop in accordance with Health and Safety Regulations and Guidance.
Work as part of a team to maintain the correct stock levels on your shop stock control system; this involves daily checks of empty spaces, seasonal stock checks and a full annual stock check.
Maintain reserve stock in the storeroom ensuring that it is easily identifiable, rotated and in a tidy organised manner.
Notifying the Shop Manager when stock levels are low or if particular products are selling very quickly.
Checking in deliveries accurately from Home Hardware (Scotland) Ltd and other suppliers as well as putting away stock.